Online Return Policy
For any Online purchase that is not Sale, Gift Cards or Accessories, we offer the opportunity for you to obtain either a refund, or an exchange or credit note if you are not satisfied with the size/fit of your purchase made via electronic means (i.e., via the Website), provided that the merchandise is returned to us and received by us in its original condition within the time frames set out below. Proof of purchase is required. This offer does not include refund of delivery charges.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The returned merchandise must be brand new and unused, free from wear, marks, stains, odour or any condition that would prevent the item from being sold as new. When returning shoes, they must not be creased, the soles must not be scuffed or have visible signs of wear and must be returned with the original shoe box.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
(For clarity, we do not extend these offers to in-store purchases where the customer has had the opportunity to inspect and try on the merchandise before making the purchase.)
Received by Josephs within 14 calendar days from the date the merchandise is deemed to have been delivered to your shipping address or taken to your local post office for collection.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We do not offer refunds for orders made using Afterpay. If you have used Afterpay and wish to return your shoes, Josephs will issue a credit note or exchange.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
For all Sale Merchandise, we offer the opportunity for you to obtain an exchange or credit note.
We only replace items if they are defective or damaged. If you wish to exchange, send us an email at and send or return in person your item to: 249 Pitt Street, Sydney NSW 2000. Approved exchanges will incur additional delivery fees, which must be paid by you in advance of dispatch of the new item.
To return your product, you should mail your product to: 249 Pitt Street Sydney NSW 2000
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.